Recommended Books
Discussing the UndiscussableCall Number: HD 42 .N66 2007ISBN: HD 42 .N66 2007Available at Downcity Library
The Crisis ManagerCall Number: HD 49 .L4468 1997Available at Downcity Library
Toxic Workplace: Managing Toxic Personalities and Their Systems of PowerCall Number: HF 5549.5 .E42 K87 2009Available at Downcity Library.
Using Conflict in OrganizationsCall Number: HD 42 .U85 1997Available at Downcity Library
Articles
The resources below will assist you in researching issues on "conflict management". You can obtain full-text research articles, which are constantly updated.
- Business Source Complete (EBSCO)Company profiles, SWOT analyses (Strengths, Weaknesses, Opportunities, Threats) where available, industry profiles, stocks & investment info., management-related articles, Harvard Business Review case studies and streaming videos from the Harvard Business School Faculty Seminar Series.
- Emerald Management 120Management-related articles in various fields including Accounting, Education, Food Science, Hospitality & Tourism, Library Services & Information Management, Marketing, Nutrition, and Professional Development. CHECK-OFF "Only content I have access to" for full-text articles and book chapters.
- General Business File ASAP (Gale)Selective, full-text business and management-related articles. This is a subset of the larger database Business & Company Resource Center.
- LexisNexis AcademicFull-text access to international newspapers, SEC filings (annual reports), legal information (federal and state laws), company profiles, and brief biographies of people around the world.
Other Useful Resources
- Dealing With Difficult PeopleFrom About.com. Articles/advice on dealing with a variety of workplace conflict issues: bullying, the "bad boss," how to handle confrontation and more. Very useful for practical, "real world" dilemmas.
The sites below link to advice, articles, professional organizations and federal government resources dealing conflict management in the workplace.
- Workplace Bullying Institute (WBI)This non-profit provides news, practical advice and guidance ("Tools for Targets") on dealing with workplace bullying. "WBI Services" available. Also includes an online newsletter.
- Workplace Conflict ResolutionFrom About.com. Practical articles and advice for dealing with various issues about conflict in the workplace.
- Workplace Conflict Resource CenterFrom the Institute for Cooperative Communication. "Providing you with resources to prevent, manage & resolve conflict in the workplace". Includes "Free Conflict Articles Online".
- Workplace ViolenceFrom the U.S. Occupational & Safety and Health Administration. Offers practical advice on preventing and responding to workplace violence. Much (but not all) content is from federal agencies.
