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JWU's mentorship program for first-year commuter students
jwuGOLD Mentor Resources

jwuGOLD Mentor FAQ

How do I apply to be a mentor?

Submit the jwuGOLD mentor application which is accessible on the jwuGOLD Guide.

What resources are available to support mentors?

jwuGOLD is committed to providing resources to mentors in a variety of ways. There will be a half-day orientation session to get you started. Ongoing support and resources will be provided throughout the year via the jwuGOLD Guide, emails, and mentor meet-ups.

How are mentors matched with mentees?

Mentees and mentors are matched based on the information that they provide in their applications, particularly shared interests and experiences.

How should I contact my mentee?

Your initial meeting will occur at the jwuGOLD Kick-Off. At that first meeting, you and your mentee can determine the best way to communicate and establish guidelines for appropriate communication.

How often and where should I meet with my mentee?

You are expected to meet with your mentee weekly for the first six to eight weeks of the fall term via in-person, virtual, email or phone call; and then maintain a continuous, meaningful connection with their mentee one hour per month until the end of the academic year. Mentors may also stay connected to their mentees via email, or other agreed-upon communication tool, in between scheduled meetings.

You may meet with your mentee at any agreed-upon campus location.

What will my mentee expect from me? What should I expect from my mentee?

You and your mentee should have a conversation to agree on commitments and expectations, and establish goals. You’ll be provided a template that can be used to guide your discussion.

In general, your mentee can expect that you will be a good listener, honor your commitments, and provide helpful guidance and support.

You can expect your mentee to also honor their commitments, communicate their needs, be open to your feedback and guidance, and take action toward their goals.

What are the expectations around confidentiality?

Mentors are required to keep all of a mentee’s personal information private, but just as in your role of JWU employee, you are a mandated reporter and are required to report if you believe that someone is in danger, has been victimized, or harassed. Visit JWU Equity & Compliance Services for complete information on related policies and reporting options.

Whom should I contact if I have need guidance or have questions?

Each mentor will be assigned a contact person from the jwuGOLD team.

Am I required to submit a report or document the time I spend with my mentee?

You will be required to fill out a brief online form after each interaction with your mentee. Collectively, mentor logs will provide assessment data about the program as a whole.  The log will also help you to keep track of your on-going work with your mentee. 

jwuGOLD Guidelines 

  • Mentors are asked to meet with mentees weekly for the first six to eight weeks of the fall term via in-person, virtual, email or phone call; and then maintain a continuous, meaningful connection with their mentee one hour per month until the end of the academic year. Mentors may also stay connected to their mentees via email, or other agreed-upon communication tool, in between scheduled meetings.
  • Mentors are expected to use Microsoft Office forms to document each interaction with their mentee. The jwuGOLD team will provide mentors with the form, which can be reused for each mentee interaction. The form should be completed as soon as possible after each interaction. Periodically, a member of the jwuGOLD team will review the information to ensure the pair is progressing toward program goals.
  • Mentor/mentee in-person meetings must occur on campus. Meeting locations should be agreed upon by the mentor and mentee and may include the Library, Starbucks, the Den, the mentor’s office, or a campus activity or event. The JWU shuttle is available for mentors and mentees who need to travel between the Harborside and Downcity campuses. If it’s mutually agreeable, the mentor and mentee may “meet” via Skype or other web conferencing tool.
  • Mentors and mentees are expected to follow all JWU policies. A full listing of JWU policies is available to mentors on the J: drive on the university’s shared network. Mentees are guided by all JWU policies outlined in the Student Handbook, which is accessible on the “Directory & Help” page in jwuLink and on
  • Mentors are asked to meet with their assigned jwuGOLD committee member at least once during the fall term and respond to all inquiries from them throughout the year. This advisor can answer questions and will serve as a sounding board throughout the program.
  • Mentors are expected to attend a mentor meet-up in the fall and spring semesters. These give mentors an opportunity to take advantage of the collective wisdom of all the mentors in the jwuGOLD program.
  • Mentors are expected to attend the kick-off and end-of-year events.
  • Mentors are encouraged to take advantage of the available resources. The “Mentor” page of the jwuGOLD Guide includes FAQs for Mentors, a directory of campus resources as well as additional articles and research on successful mentoring. 


See you in Summer 2020


Mentor Tips/Advice

  • Communicate often – Check-in with your mentee often even if they are not responding to your requests to meet or returning your emails or phone calls. By being in constant contact, you are more likely to find out if they are experiencing any challenges or issues.
  • Be consistent - Set in-person meetings at the same day and time during the first 6-8 weeks of the Fall term. Try to avoid being late or canceling meetings. Consistency will help you build trust with your mentee.
  • Be present – During your interaction, limit distractions and interruptions.  Show your mentee how important they are by giving them your undivided attention. 
  • Set expectations - Discuss how your mentee can reach you: by phone, text, and emailand/or office location. Set limits on when a mentee can contact you.  If you provide your personal cell phone to your mentee, emphasize when it is okay to call (i.e., 9am to 5pm).
  • Address confidentiality – Let your mentee know that you will keep information they share private but that there are certain topics (harm to self/others, Title IX related, etc.) you are required to report.
  • Be a friend - Take on the role of friend rather than parent, teacher or counselor. Listen carefully without passing judgment. Do not criticize, preach or tell the mentee what they need to do. Instead, work together to solve problems and offer options your mentee may not be aware of.
  • Share personal experience and insights -Sharing personal experience and insights makes you relatable and helps to build trust.  Share your mistakes, failures, and lessons learned. Talk to your mentee about resiliency, staying positive and how to see opportunities instead of problems.
  • Ask questions – Find out as much as you can about your mentee.  What are their interests, hobbies, expectations, fears and anxieties, personal and academic goals? The more you know about your mentee, the easier it will be to establish a connection around shared interests.
  • Set goals  – Identify two or three things that are most important to your mentee in their first weeks, first term and for their first year and help your mentee set goals to  achieve their objectives.  For example, if your mentee wants to make friends, discuss on-campus opportunities that could assist with meeting this goal such as attending a Wildcats First workshop on Making Friends.
  • Encourage and support your mentee – During your interactions, check on your mentee’s overall progress and review progress toward established goals.  Always provide encouragement and support, especially if your mentee experiences a setback or their motivation is waning. Provide guidance to help get them back on track, re-directing them as needed. It is important that your mentee knows that you believe in them and their ability to be successful.
  • Provide feedback – Providing feedback is important to your mentee’s growth and development.  Let them know when they are on the right track or redirect if they need to get back on track. Your role as a mentor is to ensure your mentee knows you have their best interests at heart and care about their well-being.
  • Ask for feedback – check-in with your mentee to see if the meeting logistics, discussion and other aspects of your mentorship relationship are working for them.
  • Celebrate their achievements – Celebrate successes, no matter how large or small. A quick congratulatory note, or meeting for a cup of coffee at Starbucks are ways you may choose to celebrate your mentees success. Acknowledging success can be a powerful motivator for your mentee.
  • Be a resource – You have a wealth of information about JWU and the resources available to students. Support your mentee by sharing that information and connecting your mentee with resources as needed throughout their first year.



Ohio State HR Mentor Toolkit                     

National Mentoring Partnership

JWU Campus Resources

More activity ideas contributed by mentors:

  1. Not Just Coffee Hour and other BRIDGE activities
  2. Career Fairs
  3. Attend a JWU sports event
  4. Meet at the museum
  5. Go for a walk (i.e. Walk trail along water @ Harborside)
  6. Workout at gym
  7. Tour campus


Academic Success Center

(Downcity 401-598-1485/Harborside 401-598-1018)

The Academic Success Center offers subject-based tutoring, writing support and academic skills coaching to help you succeed.


Accessibility Services (401-598-4660)

Dedicated to providing reasonable accommodations to give students with learning disabilities, physical challenges, and chronic medical conditions the opportunity to succeed in their academic pursuits.


Student Academic Services (401-598-1088)

SAS offers a variety of services to help students prepare for graduation and a career, maintains students’ official academic records, and provides academic counselors/advisors to assist with students with academic planning, course registration and more. The Undergraduate Academic Calendar lists important academic and financial dates and deadlines. The "Forms & Video Tutorials" page offers much assistance, including how to register for courses and schedule an appointment with an advisor.


Student Financial Services (401-598-1468)

SFS offers a variety of services to students and their families when financing their higher education at JWU. Dedicated financial planners provide in-person loan counseling, education and strategies to make attendance financially possible for students and their families. The "Forms & Video Tutorials" page offers much assistance, including financial aid documentation forms and a how-to on scheduling an appointment with a financial adivsor.


Experiential Education & Career Services

(Downcity 401-598-1070 / Harborside 401-598-4611)

Experiential Education & Career Services offers a variety of internship programs and career services including a career management course, résumé critiques, mock interviews, career fairs, exposure to industry professionals, on-campus interviews and more. These services assist students in building skills to obtain employment and independently manage their careers.


Safety and Security (401-598-1103)

Campus Safety & Security personnel are on duty 24/7, maintaining a safe, secure living and working environment for you and our JWU community. Our campuses also have an integrated access control system of ID card readers, surveillance cameras and emergency blue light phones for enhanced security


Off Campus Student Services (401-598-4595)

Resources available to JWU's students who live off-campus, including how to find housing off-campus.


Residential Life (401-598-1141)

Housing options ranging from suites to apartment-style living. More than 50% of our students live on campus!


Student Employment (401-598-1849)

Use your campus resources to find Federal Work-Study, student assistant, and teaching assistant and fellowship positions, as well as important forms and payment information.



(Downcity 401-598-1098 / Harborside 401-598-1466)

JWU Providence's Library supplies students with access to a wide array of top publications from their chosen industry, along with training videos and professional certification test preparation manuals to help students get ready for life after graduation.


IT Helpdesk (401-598-4357)

Information Technology is the resource for all things tech-related at JWU, including passwords, email, printing, submitting requests and more.


Care Team

Referral Form (call Safety & Security ext. 1103 for emergencies)

The CARE (Crisis Aversion and Response Evaluation) Team is comprised of university staff and faculty members. This group meets once a week to share and coordinate information relative to the behavior of any student who appears to pose a risk of harm to self or others and to develop strategies as necessary for early intervention in accordance with existing university policies.


Counseling Services (401-598-1016)

Counseling Services is a confidential resource for students where they can access support to help manage their emotional well being. Services offered include short term-individual therapy, group therapy, crisis intervention, consultation, outreach educational programs, and referrals. 


Health Services

(Downcity 401-598-1104 / Harborside 401-598-1151)

Health Services provides basic health care for students, management of medical records and immunization compliance. 


Health Education (401-598-2023)

Health Education supports a campus culture of holistic wellness that fosters healthy habits and life-long well-being.


Gender Equity (401-598-1138)

JWU's Gender Equity Center centers on the topics of feminism and inclusive masculinity, sexual orientation and spectrum of gender identity/expression, and violence prevention and response (specifically sexual violence, dating/domestic violence, and stalking).


Student Involvement and Leadership (401-598-1138)

Student Involvement & Leadership strives to cultivate meaningful experiences to inspire personal and professional growth by developing and supporting programs that promote collaborative learning, character development and social responsibility; promoting a student-centered culture that encourages a strong sense of pride and tradition; empowering students to embrace and strengthen an inclusive community; and fostering collaborative partnerships to support and deliver successful campus events.


Athletics (401-598-1632)

JWU Wildcat Athletics strives to provide an exceptional educational experience through a holistic approach where championship intercollegiate athletic competition, intramurals, recreation, fitness and wellness programs are a part of the co-curriculum inspiring professional success and lifelong personal and intellectual growth. Our Providence campus is home to 23 DIII varsity teams, 7 GNAC Rookies of the Year, and 7 Coaches of the Year.


Calendar of Events:

Listing of ongoing and current events that are occurring on all campuses.  Can be filtered for just the Providence campus.



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