Core Values are the beliefs or principles that help to guide a company's activities and performance.
Developing your organization's core values:
Examples of hotel core values:
A Mission Statement is a concisely written statement that conveys an organization's values, purpose, and goals.
Examples: Mission Statements of Renowned Corporations and Fortune 500 Companies
Utilize the resources below to help you write a mission statement for the hotel that you design:
Watch the video: How to write a great mission statement
Standard operating procedure (SOP) is the operational structure that maintains quality, safety, and consistency for guests and staff.
Developing SOPs for your hotel:
Example of hotel SOPs:
Service Standards are the behavioral and operational guidelines that employees follow when interacting with guests and fulfilling hotel procedures.
Developing your hotel's service standards:
Examples of hotel service standards: