Alternative Course Materials

I am not sure if this is an area of need, but I came across a lot of articles that either provided overviews or were seemingly related to technology in operations for the various hospitality sectors. I included them here, in case they are relevant.

BROOKS, S. (2018). Smart kitchens can bring a message of relief: Automated back-of-house technology offers savings – and peace of mind. Restaurant Business, 117(5), 79.

Griffiths, F. (2018). The fab four: How four key and fast-moving areas in hospitality technology are shaping the way restaurants are run. Restaurant Magazine, (288), 61-65.

JENNINGS, L. (2018). Changing the Game: 10 operators on tech moves that made a real difference. Restaurant Hospitality, 102(4), 38.

MEST, C. E. (2017). HITEC roundtable explores the future of robots and the potential of augmented reality: Seven technology professionals dig into the here and now and predict what's on the horizon. Hotel Management (21582122), 232(12), 56.

Ideas for searching/case studies - Hyatt Hack | Austrian Hotel Hack

Report: PCI Compliance and the Hospitality Industry 

Press Releases

Groundbreaking rGuest Stay PMS Solution Adds Facial Recognition for More Efficient Guest Service

NEC's facial recognition system elevates customer experience at OCBC Bank: Delivering a personalized welcome with NeoFace facial recognition solution

Articles

FRARY, M. (2017). Claim control: Automation of travel expenses would be a welcome application of AI, but robots aren't taking over just yet. Buying Business Travel, (88), 116-120.

Geoghegan, B. (2017). A. I. The rise of artificial intelligence. Hospitality Upgrade, 28-30.

HABTEMARIAM, D. (2018). It's Personal This Time: AI & Managed Travel Booking. Business Travel News, 35(6), 14.

METCALF, A. (2018). Artificial Intelligence: Are We There Yet?. Business Travel News, 35(6), 5.

Boxing clever: How takeaway and delivery took hold of the restaurant world. (2018). Restaurant Magazine, (284), 46-51.

Griffiths, F. (2017). Till death us do part. Restaurant Magazine, (273), 56-65.

Jiana-Fu, W., Yi-Chiun, L., Chen-Feng, K., & Shao-Jen, W. (2017). Cherry-picking restaurant reservation customers. Asia Pacific Management Review, 22(3), 113-121. doi:10.1016/j.apmrv.2016.12.001

Hardin, R. (2018). THE GREAT DIVIDE OF IN-STAY GUEST ENGAGEMENT: MOBILE APP VS. IN-ROOM DEVICE. Hospitality Upgrade, 104-109.

Kell, J. (2017). RESTAURANTS' DIGITAL DILEMMA. Fortune, 175(8), 57-58.

Chieh-Heng, K. (2017). EXPLORING HOW HOTEL GUESTS CHOOSE SELF-SERVICE TECHNOLOGIES OVER SERVICE STAFF. International Journal Of Organizational Innovation, 9(3), 16-27.

Hamstra, M. (2018). Restaurants create lively ambiance with audiovisual technologies. Restaurant Hospitality Exclusive Insight, 2.

Slawsky, R. (2017). Clicking with Customers: Exceeding Expectations Through Better Digital Experiences. Fastcasual.Com White Papers & Special Reports, 13-17.

Henderson, K. (2018). Humans Vs ROBOT: Technology In The Hotel Industry. Hospitality Ireland, (112), 22-27.

İLHAN, İ., & ÇELTEK, E. (2016). Mobile Marketing: Usage of Augmented Reality in Tourism. Gaziantep University Journal Of Social Sciences, 15(2), 581-599.

Kečkeš, A. L., & Tomičić, I. (2017). AUGMENTED REALITY IN TOURISM - RESEARCH AND APPLICATIONS OVERVIEW. Interdisciplinary Description Of Complex Systems, 15(2), 157-167. doi:10.7906/indecs.15.2.5

PANYIK, E., & GONÇALVES, J. (2017). Neurotourism: A paradigm shift in travel on the intersection of e-tourism and neuroscience. Revista Turismo & Desenvolvimento (RT&D) / Journal Of Tourism & Development, (27/28), 321-323.

Chen, X., Shin, H., & Lee, H. (2017). Learning to evaluate and recommend query in restaurant search systems. Information Systems & E-Business Management, 15(1), 51-68. doi:10.1007/s10257-016-0309-8

McGuire, K. A., & Osborn, N. (2017). DESPERATELY SEEKING DATA SCIENCE. Hospitality Upgrade, 146-150.

Chauhan, V., & Singh, J. (2017). Enterprise Resource Planning Systems for Service Performance in Tourism and Hospitality Industry. International Journal Of Hospitality & Tourism Systems, 10(1), 57-62.

Griffiths, F. (2017). TOMORROW'S WORLD: Improved integration, cloud-based systems and the harnessing of mobile technology has made today's EPoS systems not just better for today, but also for the future. Restaurant Magazine, (277), 61-67.

McDaniel, P. (2017). Three Critical Features of an Accounts Receivable Management Solution. Business Credit, 119(3), 30.

ROCK, J. (2018). The Drive to Gain a Competitive Advantage. Hospitality Upgrade, 162-166.

HERTZFELD, E. (2018). 6 revenue-management trends to watch. Hotel Management (21582122), 233(3), 68.

Kimes, S., & Wirtz, J. (2016). Revenue management in restaurants: Unbundling pricing for reservations from the core service. Cornell Hospitality Report, 16(8), 3-12.

Kantamneni, S., Chatterjee, A., Myneni, S., & Varshney, A. (2018). The Potential for RPA & Blockchain to Transform Hospitality. Hospitality Upgrade, 20-36.

Roger, M. (2018). END OF THE ERA: CRYPTOCURRENCY AND BLOCKCHAIN BRING A NEW ERA OF CHOICES. Hospitality Upgrade, 14-24.